Fahari Gardens Hotel, Nairobi

My experience at this hotel was quite disappointing. The rooms were decent, but the dining service was painfully slow, and the staff seemed unprofessional at times. While the facilities themselves were nice, the overall experience was marred by service issues and cleanliness concerns.

My experience at the hotel was quite disappointing. While the location is beautiful and there are plenty of activities for kids, the service was dreadfully slow and poorly managed. Meals took forever to arrive, with some coming cold, and the staff seemed overwhelmed and unable to handle complaints effectively.

We chose this hotel to celebrate a Christmas lunch, and while the ambiance was beautiful and the staff were very friendly, the service left a lot to be desired. Our food took an unacceptably long time to arrive, was cold, and required a lengthy discussion to secure a refund. It’s disappointingly clear that management needs to step up their game. Despite the stunning environment, I left feeling quite frustrated about the service.

My experience at the hotel was a mix of good and bad. While the location was stunning and the amenities looked appealing, the service was painfully slow and not up to par. I found the waiting times for food and drinks unacceptable, and the cleanliness of tableware was concerning. Overall, it seemed like the hotel could improve its service management to match its nice environment.

I had high hopes for this hotel, especially due to its beautiful setting, but the service was a significant letdown. While the drinks were served in a reasonable time and there were great activities for kids, the food took an unacceptably long time to arrive and was cold when it did. It’s unfortunate because I really wanted to enjoy my time there, but the management really needs to step up their game.